Whispering when Everyone is Listening: Low-Tech Communications Technology Implementations in High-Risk Contexts
In October 2014, the European Interagency Security Forum (EISF) launched a knowledge hub on communications technology and security risk management. The first publication of this project brought together 17 authors who analysed in 11 articles how communications technology is changing the operational environment, the ways in which communications technology is creating new opportunities for humanitarian agencies to respond to emergencies, and the impact that new programmes have on how we manage security.
In this article, Keith Porcaro and Laura Walker Hudson examine relevant case studies around the use of communications technology in high-risk contexts and suggest useful programme practices for high-risk implementations, from community outreach and crafting message content to implementation practices that minimise risk to staff, community members, and user data. Finally, this article discusses defining the success and evaluating the legacy of technology projects in high-risk communities.